rzendesk

Package provides easy access to data in Zendesk via incremental API.

To use the package you will need to set environment variables with admin zendesk user and password.

# Environment variables required
Sys.setenv(ZENDESK_USER = ...)
Sys.setenv(ZENDESK_PASSWORD = ...)

To extract all users:

# Here test is the subdomain of the zendesk account
users <- zdGetUsers("test", 0)

Supported fields:

• id
• email
• created_at
• update_at
• role

To extract all ticktes:

# To extract all tickets for "test" subdomain of the zendesk from the begining:
tickets <- zdGetTickets("test", 0)

Supported fields:

• id
• create_at
• updated_at
• type
• status
• subject

Use updated_at from the results to store increment as POSIX datetime.