VoiceToText

This solution is the voice to text by using Bing Speech API with Dynamics 365.

Overview

A support agent can exchange to text by own voice. This solution contribute standadize input level each support agents.

How to work?

1. Open a Case form.
2. Click the [Start Recording] button.
3. Talk to your microphone about few seconds.
4. Set text of own voice to description field automatically.

I tested Dynamics 365 Online (8.2.1.341) with Bing Speech APIs.

How to implement?

1. Enable Bing Speech API.

1. Login to Azure.
2. Search [Cognitive Services APIs] in search the market place.
3. Create [Cognitive Services APIs] also Select [Bing Speech API] to API type.
4. Copy subscription keys.

2. Setting the voicetotext solution file to Dynamics 365.

1. Open solution menu.
2. Import the voicetotext solution file.
3. Open the voicetotext solution record.
4. Open [Trrigerforspeechtotext.js] file.
5. Past the subscription key of Bing Speech API.
6. Save [Trrigerforspeechtotext.js] file.
7. Open Case form Editor.
8. Insert [new_Button.html] Web Resource to the Case form.
9. Publish All customizations